Launchpad

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The Basics

Launchpad Client Management System ended technical support on October 1, 2021, and the system ceased operations on November 1, 2021.
Launchpad was a HUD-approved CMS designed for practitioners, by practitioners. Developed by the Housing Partnership Network in 2018 and powered by the Salesforce platform, Launchpad was built for flexibility and scalability.  

 

Costs
  • $2,500 one-time onboarding fee (waived for HCO users who sign up by 3/31/19)
  • Launchpad license fees: 1 user $50/month, 2 users $75/month, up to 5 users $105/month, then $17/month for each additional user
  • Potential Salesforce fees, if organization is for-profit or government, or a nonprofit in need of more than 10 user accounts
  • Additional data migration costs may apply; free from HCO through 5/31/19

 Sample Landing Page

Tech Support
  • Phone and email support available
  • Webinars
  • IT support included in costs
Platform & Setup 
  • Runs on Salesforce platform. First 10 Salesforce user accounts are free for qualified nonprofits; additional user accounts available at reduced rates
  • Unlimited accounts
  • Remote setup 

 

Counseling and Group Education

One-on-One Counseling Features Group Education Features
Track hours spent counseling Track all fields required by HUD (including attendance and demographics)
Capture all fields required by HUD Registration/rosters
Distinguish between prospective/actual clients
 Course Logistics (including instructors and location)
Track case funding Track funding
Track fees charged by agency Track fees charged by agency
Link to credit reporting agency Mail merge to create certificates of completion
Track changes in credit score
Document storage for client files
Track changes in budgeting habits
Follow up reminder
Loan comparison
Financial calculators
Budgeting tools
Credit improvement tools
Output Documents Interaction with Housing Counseling Tools
RMA eHome America
UBA Framework
Budget Hope LoanPortal
Hardship Letter
Action Plan

 

Administration

Staff Management Features Workflow Features
Separate staff can be assigned to same client (such as for intake and counseling) Dashboards
Track staff training records Sort and filter cases
Track staff certifications Export records
Track HUD Individual Certification Import client cases
Counselor time sheets can be created (including grants tied to client/time) Interface with other programs

 

Client Interface

Client Interface
Portal for client to input data
Client can register for group education or 1-to-1 appointments
Can send client satisfaction surveys from the product
Can email clients or lenders and other stakeholders

 

Reports & Customization

Pre-Packaged Reports  Customizable Fields
HUD-9902 Counseling outcomes
Client satisfaction survey results Counseling type
Customizable reports Counseling status
Other pre-packaged reports Referral source
Funding Organization/Source

 

Other Notes & Features

    • Flexibility to adapt to organizational needs and new strategic partnerships
    • Credit reporting through Desktop Underwriter® (DU®)
    • Plans to build out additional features, including customer portals and integration
      with automated underwriting systems (e.g. DU®, Loan Product Advisor) to support
      home buyer services.