This guide was published in March 2019, in advance of the discontinuation of Housing Counselor Online (HCO) in October 2019, when many housing counseling agencies were looking for a new HUD-approved Client Management System. To help agencies decide among CMS options, we created an at-a-glance comparison and detailed CMS profiles.
Update: As of September 2021, Launchpad will be discontinued.
As of March 2019, HUD lists 24 CMSs as available for public use (the others are exclusive). We reached out to all of them and compiled answers from the companies that responded.
See a continually updated list of HUD-approved CMSs here.
At a Glance
There are many factors that might influence your choice of CMS. Please see the detailed profiles of each below for more information.
There are many factors that might influence your choice of CMS. Please see the detailed profiles of each (below) for more information about these options.
The following publicly available CMSs did not respond to our requests for information.
Click below to visit their websites.
COMS (by Center for Independent Living Orlando)
MSDCCM (by Mustard Seed Development Center)
*CCARM, IHFA-HS, and Praxis have previously been listed as public but are not accepting new client inquiries.
© Housing Action Illinois 2019