Capacity Building
Doing more together.
By providing training, consulting, and resources, we help housing organizations—especially housing counseling agencies—better serve our communities in Illinois and throughout the nation.
We also advocate for the resources these nonprofits need to most effectively fulfill their missions.
Support & Resources for Housing Counseling Agencies
One of our priorities is supporting housing counselors, who help individuals and families find and keep good, affordable homes. Our experts facilitate regular workshops for counselors and offer one-on-one support and direct technical assistance to organizations. We want to make sure that agencies can keep up with changing trends, new technology, and complicated regulations. By helping housing counselors build their skills and capacity, we position them to better serve their communities.
Housing Action Training Center
We bring a robust lineup of trainings for nonprofit housing professionals, with a specific focus on educating housing counselors. In addition to trainings for established housing counselors, we prepare individuals interested in becoming housing counselors.
Housing Action Counseling Network
As a HUD-Approved Intermediary, we support a network of housing counseling agencies in the Midwest and beyond. We help these organizations by providing one-on-one guidance and securing resources.
Guide to Choosing a HUD-Approved CMS
Housing counseling agencies rely on Client Management Systems (CMSs) to track clients and outcomes. Choosing an appropriate CMS can be intimidating, especially since many agencies don’t have an IT department to evaluate or maintain a system. In 2023, Housing Action published a new edition of our Guide to HUD-Approved CMSs (version 3.0) for housing counseling agencies.
This digital resource is available for free online and aims to help users assess their options through an at-a-glance comparison chart and individual system profiles. View the guide »
Helping Clients Find Housing Counselors
We want to help housing counselors and potential counseling clients find each other more easily. That’s why we are launching My Path To Home, a platform currently in beta testing, which matches individuals who enter their information with local housing counseling agencies that offer the kind of assistance they need. This is different from other tools for finding a housing counselor because the potential client’s information goes to a participating agency that can then proactively reach out.
Want to learn more and join as a participating housing counseling agency? Contact us at info@mypathtohome.org.
Meet Our Capacity Building Team
Director of Capacity Building
David Young
david@housingactionil.org
312-939-6074 x. 202
Capacity Building Specialist
Bibian Cristino
bibian@housingactionil.org
312-939-6074 x. 108
Capacity Building Specialist
Wanda Collins
wanda@housingactionil.org
312-939-6074 x. 112
Capacity Building Specialist
Jennifer Pallas
jennifer@housingactionil.org
312-939-6074 x. 201
Capacity Building Associate
James Miller
james@housingactionil.org
312-939-6074 x. 201
Capacity Building AmeriCorps VISTA
Eli Gillespie
eli@housingactionil.org
312-939-6074 x. 106
Latest Capacity Building Updates
New Initiative: Introducing the Housing Counselor Corps
Housing Action Illinois is excited to bring together two of our programs—supporting housing counseling agencies and managing a network of AmeriCorps VISTA Members—for a new initiative: the Housing Counseling Corps. We plan to launch this initiative in the fall of...
HUD Certified Housing Counselor Exam FAQ
In December 2016, HUD issued a Final Rule for the Housing Counseling program that requires that all individuals who provide housing counseling in connection with a HUD program must take and pass a HUD-administered certification exam. HUD Certification Exam Online...
2020 Silver Linings
Silver Linings in 20202020 has been a difficult year—marked by the COVID-19 public health crisis, related economic downturn, and widespread social unrest in response to systemic racism. A heartbreaking number of people are facing housing insecurity at a time when it...