Capacity Building
Doing more together.
By providing training, consulting, and resources, we help housing organizations—especially housing counseling agencies—better serve our communities in Illinois and throughout the nation.
We also advocate for the resources these nonprofits need to most effectively fulfill their missions.
Support & Resources for Housing Counseling Agencies
One of our priorities is supporting housing counselors, who help individuals and families find and keep good, affordable homes. Our experts facilitate regular workshops for counselors and offer one-on-one support and direct technical assistance to organizations. We want to make sure that agencies can keep up with changing trends, new technology, and complicated regulations. By helping housing counselors build their skills and capacity, we position them to better serve their communities.
Housing Action Training Center
We bring a robust lineup of trainings for nonprofit housing professionals, with a specific focus on educating housing counselors. In addition to trainings for established housing counselors, we prepare individuals interested in becoming housing counselors.
Housing Action Counseling Network
As a HUD-Approved Intermediary, we support a network of housing counseling agencies in the Midwest and beyond. We help these organizations by providing one-on-one guidance and securing resources.
Guide to Choosing a HUD-Approved CMS
Housing counseling agencies rely on Client Management Systems (CMSs) to track clients and outcomes. Choosing an appropriate CMS can be intimidating, especially since many agencies don’t have an IT department to evaluate or maintain a system. In 2023, Housing Action published a new edition of our Guide to HUD-Approved CMSs (version 3.0) for housing counseling agencies.
This digital resource is available for free online and aims to help users assess their options through an at-a-glance comparison chart and individual system profiles. View the guide »
Helping Clients Find Housing Counselors
We want to help housing counselors and potential counseling clients find each other more easily. That’s why we are launching My Path To Home, a platform currently in beta testing, which matches individuals who enter their information with local housing counseling agencies that offer the kind of assistance they need. This is different from other tools for finding a housing counselor because the potential client’s information goes to a participating agency that can then proactively reach out.
Want to learn more and join as a participating housing counseling agency? Contact us at info@mypathtohome.org.
Meet Our Capacity Building Team
Director of Capacity Building
David Young
david@housingactionil.org
312-939-6074 x. 202
Capacity Building Specialist
Bibian Cristino
bibian@housingactionil.org
312-939-6074 x. 108
Capacity Building Specialist
Wanda Collins
wanda@housingactionil.org
312-939-6074 x. 112
Capacity Building Specialist
Jennifer Pallas
jennifer@housingactionil.org
312-939-6074 x. 201
Capacity Building Associate
James Miller
james@housingactionil.org
312-939-6074 x. 201
Capacity Building AmeriCorps VISTA
Eli Gillespie
eli@housingactionil.org
312-939-6074 x. 106
Latest Capacity Building Updates
New State Law Creates Property Tax Incentive to Create and Preserve Affordable Rental Homes
Overview of Key Provisions As part of the omnibus legislation to create and preserve affordable rental homes across Illinois that was signed into law on July 29, 2021, HB 2621, there are provisions establishing new property tax incentives for owners of properties with...
Educating Homeowners & Renters in Spanish at Erie Neighborhood House
Léelo en español: Educando a dueños de casa e arrendadores en español en Erie Neighborhood HouseMonica Marquez is a housing counselor at Erie Neighborhood House, where she is dedicated to providing services to Spanish-speaking clients. Monica began working at Erie...
Changing with the Times: Cora Fulmore’s Approach to Training Counselors
When asked what brought her to the housing counseling industry in the first place, Cora describes losing a friend and realizing she needed to make a change in her own life. She left her job at a financial institution working in collections and started working at a...