NACA-Lynx
The Basics
NACA-Lynx was developed in 1998 by the Neighborhood Assistance Corporation of America (NACA) for its own programs, which is why the system has a particular focus on helping clients obtain mortgages through character-based lending. It is best suited fo housing counselors providing pre-purchase counseling for clients serious about becoming a homeowner or improving their financial management. NACA-Lynx is used by 1 HUD-approved housing counseling agency. For more information, visit the NACA website.
Costs |
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Sample Landing Page
Tech Support |
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Platform & Setup  |
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Counseling and Group Education
| One-on-One Counseling Features | Group Education Features | ||
| Track hours spent counseling |  |
Track all fields required by HUD (including attendance and demographics) | |
| Capture all fields required by HUD | |
Registration/rosters | |
| Distinguish between prospective/actual clients |
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Course Logistics (including instructors and location) | |
| Track case funding | |
Track funding | |
| Track fees charged by agency | |
Track fees charged by agency | |
| Link to credit reporting agency | |
Mail merge to create certificates of completion | |
| Track changes in credit score | |
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| Document storage for client files | |
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| Track changes in budgeting habits | |
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| Follow up reminder | |
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| Loan comparison | |
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| Financial calculators | |
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| Budgeting tools | |
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| Credit improvement tools | |
| Output Documents | Interaction with Housing Counseling Tools | ||
| RMA | |
eHome America |  |
| UBA | |
Framework | |
| Budget | |
Hope LoanPortal | |
| Hardship Letter | |
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| Action Plan | |
Administration
| Staff Management Features | Workflow Features | ||
| Separate staff can be assigned to same client (such as for intake and counseling) | |
Dashboards | |
| Track staff training records | |
Sort and filter cases | |
| Track staff certifications | |
Export records | |
| Track HUD Individual Certification | |
Import client cases | |
| Counselor time sheets can be created (including grants tied to client/time) | |
Interface with other programs | |
Client Interface
| Client Interface | |
| Portal for client to input data | |
| Client can register for group education or 1-to-1 appointments | |
| Can send client satisfaction surveys from the product | |
| Can email clients or lenders and other stakeholders | |
Reports & Customization
| Pre-Packaged Reports | Customizable Fields | ||
| HUD-9902 | |
Counseling outcomes | |
| Client satisfaction survey results | |
Counseling type | |
| Customizable reports | |
Counseling status | |
| Other pre-packaged reports | |
Referral source | |
| Funding Organization/Source | |
Other Notes & Features
- Appointment calendar
- High level of customization
- Features always being added and revised based on counselor feedback
- Clients can upload documents
- If client obtains a mortgage, counselor may be eligible for reimbursement from lender