Bibian Cristino joined Housing Action Illinois as Capacity Building Specialist in August 2013. She is responsible for the coordination, management, and implementation of housing counselor programming. This includes creating and facilitating trainings as well as advising agencies on how to build their capacity, expand their programs, comply with HUD regulations, and provide the best possible guidance to renters and homeowners. She has helped multiple agencies create new housing counseling programs and become HUD approved. Bibian created Housing Action Illinois’ Fundamentals of Rental Housing Counseling curriculum and co-created the Home Counseling Online (HCO) Made Easy training. She contributed to the creation of the Rental Assistance Housing Counseling Toolkit published by HUD in 2018 and joined the team presenting the toolkit to a national audience.
Prior to joining Housing Action Illinois, Bibian was the Housing Program Manager and Rental Housing Advocate at Lakeside Community Development Corporation, where she coordinated agency advocacy and direct-service efforts for low-and moderate-income renters. She also monitored quality control and managed staff training and program reporting.