Home Counselor Online (HCO) is a free client management system (CMS) developed and managed by Fannie Mae that can make required reporting to HUD and other funders easier. But until now, there hasn’t been a comprehensive hands-on training to teach housing counselors how to use it.
That’s why Housing Action Illinois has developed a straightforward, step-by-step training to help housing counselors learn how to maximize HCO’s functionalities. During the course, housing counselors learn to:
- Track client services
- Submit required reports to HUD
- Generate activity and impact reports for other funders
- Resolve error codes
- Identify successes and trends in client services
When HCO is used more effectively, housing counseling agencies can save time, better understand their client service delivery, and ultimately do a better job of meeting the needs of families and individuals in their communities.
Host a Training
Housing Action Illinois is interested in partnering to host Home Counselor Online Made Easy trainings within or outside of Illinois. The maximum class size is 30 people, which necessitates two instructors because of the intensive, practical nature of the course instructions.
Interested? Contact David Young, our Director of Technical Assistance, at 312.939.6074 x202 or firstname.lastname@example.org.